Feedback skills

Topics covered:

  • The difference between constructive feedback and destructive criticism
  • Golden rules for giving and receiving feedback
  • Dealing with difficult responses to feedback
  • Giving and receiving negative feedback
  • Conflict management/resolution
  • Assertiveness
  • Using feedback to improve performance

Course objectives:

  • To understand the principles of giving constructive feedback
  • To develop confidence when giving feedback upwards
  • To practice giving and receiving feedback in different situations
  • To provide a forum for participant's observation and analysis of themselves and their peers through the use of video
  • To explore ways of motivating and building team performance
  • To continue to build on and develop confidence at delegating
  • To highlight ways forward for continued personal development