Interviewing Skills

Topics covered:
The course can cover any combination of selection / investigative interviewing topics.

Selection Interviewing

  • Employment law and discrimination
  • Listening skills
  • Questioning skills
  • Behavioural interviewing
  • Interview structure and preparation
  • Competencies
  • Telephone Interviewing

Course objectives:

  • To develop sound practice in selection interviewing techniques
  • Improve interviewing skills
  • Consider ways in which discrimination might occur in recruitment and selection
  • Understand personal liability in cases of discrimination

Investigative Interviewing

  • Interview structure and preparation
  • Handling difficult interviews - objections, deflections and difficult questions
  • Assertiveness
  • Communication skills

Course objectives:

  • Develop knowledge of the process and skills of investigative interviewing
  • Explore the role of interviewing in investigation
  • Build confidence to interview in different situations and achieve positive outcomes
  • Conduct interviews during investigations in a professional and ethical manner