Handling Difficult and Sensitive Issues

Increasingly managers are having to deal with sensitive matters in the workplace - alcohol, drugs, dishonesty, health, harassment, bullying, dress and other difficult issues. Handled incorrectly, these can have a damaging effect on morale and employers risk costly litigation. This workshop will help you to deal with these issues effectively, within the law

Topics covered:

  • Legal context (discrimination, harassment and bullying)
  • Difficult issues: personality clashes, incompetence, attitude
  • Discipline and conduct
  • Health, absence capability
  • Stress
  • Appropriate responses and strategies for dealing with sensitive issues
  • Interviewing skills
  • Dealing with conflict and criticism
  • Gaining agreement and commitment for change

By the end of this course participants will:

  • Be fully up to date with the latest developments in employment law relating to sensitive personnel issues
  • Understand the legal framework within which employers operate and what the legal obligations are
  • Be equipped with appropriate strategies for dealing with sensitive and difficult workplace problems
  • Be conversant with the interpersonal skills they need to deal effectively with employees involved in sensitive workplace situations